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250 MB disk space.
2,500 MB bandwidth.
Unlimited addon domains.
Unlimited e-mail accounts.
Service Level Agreement
Hosting-ASAP guarantees a 99.9% monthly network uptime per this Service Level Agreement (from here on referred to as "SLA"). Please note that terms and conditions apply.
Hosting-ASAP's 99.9% Network Uptime SLA consists of 3 parts:
Global Internet Connectivity - This includes connectivity from the Hosting-ASAP's network to the outside internet.
Power - This includes the power which powers the servers in the datacenter
Client Control Panel - This includes the accessibility of the client control panel. This SLA does not guarantee functionality of the client control panel.
Hosting-ASAP's Uptime
SLA Credit
99.9% and above
0%
99.8%
10%
99.7%
20%
99.6%
30%
99.5%
40%
99.4%
50%
99.3%
60%
99.2%
70%
99.1%
80%
99.0%
90%
Below 99.0%
100%
Terms and Conditions
Hosting-ASAP extends this SLA to its direct clients only. Hosting-ASAP is not liable for downtime caused by a reseller of its services.
Hosting-ASAP offers SLA credits for use in future billing cycles only. SLA credits are non-transferrable in any way. SLA credits may not be exchanged for currency of any kind.
Any Customer account not in good standing on payments is not eligible for SLA credit.
Any Customer account which has been out of good standing on payments 3 times or more within 12 months prior to the outage is not eligible for SLA credits.
Any Customer server disconnected due to violation of the TOS is not eligible for SLA credit.
All SLA claims must be made with the sales department, and will be issued as account credits.
Any Customer making false SLA credit claims may be charged a $50 administrative fee per offense.
All SLA claims must be made within seven days of the network downtime. SLA credits may take up to 15 days to authorize, process, and post to the Customer account.
SLA credits may not exceed the full monthly amount of the server they are being applied to.
SLA credit claims can only be made by an authorized user on the account. All other unauthorized claims will be denied.
SLA credits may not be stacked, i.e. claiming SLA credit on both uplink downtime, as well as power downtime during the same incident.
In no way does the Hosting-ASAP SLA include software of any sort. Operating system reloads do not qualify in any way for an SLA credit.
Any form of management by Hosting-ASAP of Customer software is not eligible to be included in the Hosting-ASAP SLA. Any form of hardware reconfiguration due to software or management of software is not eligible to be included in the Hosting-ASAP SLA.
Hardware upgrades are eligible for the SLA only after 4 Hours from the scheduled time for repair passes.
Any failure outside of the Hosting-ASAP network itself, including bandwidth carrier outages, are not eligible for SLA credit.
Scheduled maintenance of Hosting-ASAP network is not eligible for any form of SLA credit.
Uncontrollable Events, including but not limited to weather, natural disasters, or any other event outside the control of Hosting-ASAP are not eligible for SLA credit.
NOTE
The Hosting-ASAP SLA is subject to change or revision without notice.
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